Contact your school carpool administrator. They can set a new password for you under Users → Edit. After you sign in, change it in My Profile → Change Password.

New driver accounts must be checked by an administrator first. You get a notification once you are approved. If it takes too long, contact your administrator.

For security, sign-in is locked for 5 minutes after 5 wrong passwords. Wait, then try again with the correct email and password.

Open My Profile (tap your initials at the top right), edit your details and tap Save Changes. Only an administrator can change your email.

The page was open too long or you signed in somewhere else. Reload the page and repeat what you were doing.

1. When the driver starts the trip you get a “Trip started” notification, and a “ride is on the way” banner appears on your dashboard.
2. Tap it, or the Map tab at the bottom of the screen, to see the car moving live with the arrival time, the plate number and a Call button.
3. You are notified again when your child is picked up and when they arrive.

The map only works while a trip is in progress. Before that, the Map tab shows today's scheduled rides.

Yes. Open Ride Reports in the menu and choose Ride History (every pickup and drop-off time), Student Attendance or Absence Report. Pick the dates and download it as Excel or PDF.

1. Add your child under My Children.
2. Open Find Routes, choose the school and tap View & Join.
3. Pick your child and tap Send Request. You are notified when the driver responds.

• Your child must be enrolled at the same school as the route. Check the school in My Children → Edit.
• Your child may already be on the route or have a pending request.
• The route may be inactive.

Go to Absences, choose your child and the date(s), and tap Save Absence. The driver is notified automatically. If today's trip is already prepared, you can also open it and tap Not riding today.

Install the Student App on their phone: My Children → App → Connect … phone, then scan the QR code with your child's phone. For a quick view without installing, you can also share a tracking link from the same page.

Notifications appear inside the app under the bell and on your dashboard. Keep the app open, or install it on your phone for quick access. Check that your child's seat is Approved on the route.

1. Go to My Children → App and tap Connect … phone.
2. Scan the QR code with your child\x27s phone camera, or open student.php on it and type the 8-letter code.
3. Install it from the Me tab on the child\x27s phone.

Codes work once and expire after 24 hours. Create a new one for another device.

Ride Group: your child, you and your child\x27s driver. Private: only you and your child. Administrators and other families cannot read either.

Open My Children → App and tap Disconnect next to that device. It loses access immediately. Connect the new phone with a new code.

Switch on Share my location with my children on your Live Map page and keep the app open. Location sharing also needs an HTTPS website and location permission on your phone.

The driver is only shown while your child\x27s trip is in progress and the driver\x27s phone is sharing GPS.

Your vehicle is full. The number of approved riders can't be more than the vehicle's passenger seats. Remove a rider, or edit the vehicle in My Vehicles if the seat count is wrong.

Open the trip and tap Refresh riders. This adds children who were approved after the trip was prepared.

Tap Undo next to the child on the trip page. It works until the trip is completed. If the trip is already completed, ask an administrator to Reopen it.

Yes. Tap Prepare on your dashboard (or Prepare trips for this day on the Trips page). An administrator can also prepare all trips at once with Generate all.

• The trip must be started by the driver.
• The driver's phone must have the trip page or live map open, with location permission allowed.
• The phone needs a GPS signal and internet access.

No update has arrived for over 2 minutes. The driver's phone may be locked, the app may be closed, or the signal may be weak. The car shows in grey at its last known position until updates resume.

• Android (Chrome): tap the icon left of the address bar → Permissions → Location → Allow. Also turn on Location in the phone's quick settings.
• iPhone: Settings → Privacy & Security → Location Services → Safari Websites → While Using the App.
• Reload the page afterwards.

Browsers only share location on https:// websites. Ask your administrator to set up an SSL certificate for the carpool website, then open the https:// address.

• Stops use the pin saved on the student (pickup) or school (gate). Edit the record and drag the pin to the right spot.
• Indoors, phones may use Wi-Fi location, which can be off by 100 m or more. Accuracy improves outdoors.

Arrival times are estimates from the road route and current speed. They can be off in heavy traffic or when the car stops, and they update every few seconds.

Android: tap Install App at the top, or use the browser menu → Install app. iPhone/iPad: in Safari tap Share → Add to Home Screen. See the System Manual for details.

The app may already be installed, or your browser may not support the button (Safari, Firefox). Use the browser menu instead. The website must also be served over HTTPS (or localhost).

Pull down to refresh, or close and reopen the app. If it still looks outdated, clear the site data in your browser settings and sign in again.

You need internet to see live information. When offline, the app shows a notice and reconnects automatically when you are back online.